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Insurance Business Review | Monday, May 29, 2023
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Many specialty insurers implement specialization strategies to facilitate growth even though distinct divisions are less common than in industries.
FREMONT, CA: Since new hazards have prompted the creation of more specialized insurance cover, specialty insurance has grown in importance and faced growing challenges. Due to issues including market fragmentation, siloed account selling, and a requirement for increased efficiency, a sizeable and rising number of agencies find it challenging to service their specialist customers.
With the specialty distribution market becoming more competitive and the risk environment becoming more complicated, industry analysts have praised the advantages of agencies and brokerages developing product- and industry-focused expertise during the past ten years. It depends on the organization how such specialism is applied. According to the poll, most agencies do not claim to have distinct departments for items with specialty lines. On the other hand, the poll reveals that around half of the agencies claim to have discrete practice areas for different sectors.
Centralizing expertise:The makeup of the brokerage will determine if it creates a distinct division for specialist insurance. Large brokers have set up specialized practices for extremely complicated. Most agencies are also aligned according to sector, such as manufacturing, healthcare, construction, and technology. Many are devoted to putting specialization ideas into practice to support agency expansion, even if the creation of specialized divisions for specialist insurance is less common than in other industries.
The report's key finding was the market for specialty insurance was highly fragmented, with a business account potentially holding many separate policies from several agencies or marketplaces. The poll also revealed that 96 percent of agents are working two jobs at once, selling or placing both standard and specialty insurance. This key result was particularly unexpected. Splitting policies among numerous carriers creates danger and uncertainty for the client as well as more work for the agencies involved, who must communicate with each other and with the various carriers.
Client engagement:It might be challenging for agencies to locate those carriers due to the misconception that highly specialized items are only carried by specialty carriers. The quality of service, skills, and specialized knowledge differs widely amongst carriers. It might be difficult to know where to turn due to the large number of carriers and the variety of products. This is why working with a real specialty carrier may change the game.
Although the increase in agency mergers and acquisitions is sometimes seen as a trend that might harm relationships between brokers and carriers, it may actually present new opportunities in the specialty insurance market. Researchers discovered that the finest agents and brokers are embracing it as a chance to better coordinate with carriers for enhanced client efficiency. Consolidation undoubtedly does present some issues as agents attempt to integrate the acquired books. These agents want to work with reputable carriers that can help them expand by being present across the country and offering a wide variety of services.
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