American Modern Insurance Group

American Modern Insurance Group, a Munich Re company, is a leading personal lines specialty insurer with a nationwide presence, offering insurance products through a strong network of agent partners and serving over 1.7 million policyholders. Licensed in all 50 states and the District of Columbia, American Modern is committed to providing exceptional specialty insurance solutions.

"Our risk appetite starts where the standard personal lines insurers’ risk appetite ends. We are the 'Carrier of Choice' for residential and recreational market segments," says Andreas Kleiner, president and CEO of American Modern.

The company excels in providing coverage for unique residential and recreational properties, including manufactured, vacant, and seasonal homes, and unusual construction types, as well as offering specialized insurance for motorsports, boats, yachts, collector vehicles, and pet health. American Modern's tailored products fill the gap left by standard market insurers, making them a preferred choice for clients with distinctive needs.

One of the company's competitive advantages lies in its highly diversified distribution model. In addition to its network of independent agents, American Modern collaborates with major insurance carriers, enabling them to expand their product offerings and underwriting capacity beyond their core business.

"Leading insurance companies want to focus on their core lines of business and avoid diluting management attention for smaller lines of business. Through our strategic alliances, we allow them to do just that by writing insurance products with a specialist carrier that has the portfolio size and expertise to do this successfully,” says Kleiner.

American Modern is able to provide insurance protection that can be customized for each policyholder’s unique needs and keeps its products fresh and up to date thanks to a recent $100 million business transformation, during which the company integrated seven legacy IT systems into one state-of-the-art insurance IT platform, streamlined its product suite, and dramatically reduced internal complexity.
With the business transformation effort now complete, the company has begun providing innovative digital solutions to its distribution partners and policyholders.

“Now that we have one platform, it is much easier for us to build digitally enabled solutions on top,” said Kleiner. “We intentionally use the term ‘digitally enabled’, because while we guide customers towards using a digital solution, we want to give them a choice in how they interact with us, whether that is by mail, phone, or online.”

American Modern has already introduced a revamped online first notice of loss process, digital claim payments, a chatbot that answers common questions, and a new online experience that allows policyholders to seamlessly manage and self-service their accounts and receive online support through every stage of their customer journey. The company also launched a revamped digital experience for its agents earlier this year.

Kleiner emphasizes the importance of this business transformation: "With digital at the heart of our business, we will be able to compete effectively against existing and emerging competitors and deliver experiences that turn our customers into fans."

With an unwavering focus on customer needs and leveraging its digital capabilities, American Modern is a leader in the specialty insurance industry, setting new standards in terms of innovation, adaptability, and customer satisfaction. As the insurance landscape evolves, American Modern remains well-positioned to meet the unique and changing needs of its policyholders and partners.