Good Neighbor Insurance

Individuals and businesses are increasingly venturing beyond their domestic boundaries in the ever-globalizing world. Whether short-term or a permanent move, dependable international insurance is essential.

Good Neighbor Insurance (GNI) is equipped to provide peace of mind for those journeying overseas.

A cornerstone of the insurance market for more than two decades, GNI offers comprehensive coverage plans for various scenarios. Its plans encompass international travel, expatriate and long-term international, short-term team and group travel, and international employer group insurance.

GNI has a plan suited to every nuanced requirement, whether for a solo adventurer embarking on a new journey, a family reestablishing their life abroad, or a company aiming to ensure the well-being of their employees. This broad reach extends to faith-based explorers, nomads, international students, small entrepreneurs, for-profit businesses, and pregnant travelers. Clients are well-equipped for unique situations, including coverage for adventure sports and evacuations during emergencies.

“Our goal goes beyond insurance. We aim to be a trusted partner, guiding clients through their global journeys,” says Doug Gulleson, MBA, MAHD, VP of GNI.

Every interaction is smooth, insightful, and personalized. Whether by face-to-face communication, phone call or video calls, or email, clients are offered many channels to connect, reflecting the understanding that everyone has different communication preferences. These channels highlight the value of the personal touch in a world where AI is taking over simple tasks.

Educating clients before purchase and during the policy period is an added value. An arsenal of informative resources like an online knowledge base, emails with important updates, and explanatory videos clarify potential ambiguities and streamlines the decision-making process.
From quote requests to trip cancelations, clients are armed with a wealth of information to make their journey safer and more predictable. This preemptive approach is bolstered by GNI’s belief in the ‘halo effect,’ or the concept of the ‘yes momentum,’ where small affirmative steps lead to a smoother coverage renewal process.

This proactive stance manifests in the handling of employer group policies. Many clients have expressed appreciation for the extra support when they encounter a roadblock, With GNI’s team stepping in to help resolve issues.

Illustrating this proactive intervention are cases where GNI has assisted clients in exceptional circumstances. The scenarios have been as heart-rending as aiding in the repatriation of a deceased loved one, to less dire but equally important situations, like ensuring comprehensive travel coverage. Whether it’s extending their empathetic expertise to a grieving widow, painstakingly guiding her through the complex maze of her late husband’s insurance claims, or meticulously ensuring a thrill-seeker is fully covered for a cross-province ski adventure, GNI proves to be a crucial partner. Its proactive approach and commitment are remarkable in handling these diverse scenarios, highlighting GNI’s ability to both alleviate immediate distress and prevent future complications.

Specialty coverage fulfillment also sets GNI apart. It regularly receives requests for unique concerns or situations, such as a round-island swimming challenge, an adventurous climb up the Himalayas, or a group of soccer enthusiasts needing a policy. GNI takes all these in stride, responding with customized solutions, barring only competitive scenarios such as the Olympics or the World Cup.

Adherence to open communication and continual education forms the bedrock of GNI's service ethos. By maintaining regular dialogues with clients, the company ensures they are furnished with up-to-date resources and information, empowering them to make optimal policy decisions. This approach comes into particular focus during policy renewals, when GNI seamlessly integrates engagement and consultation to propose plans that are best aligned with the clients' evolving needs.

GNI is an indispensable partner in a rapidly changing world as clients grow and their journeys unfold. It remains by their side, steadfast in its mission to offer peace of mind amid uncertainty.